You will receive an email notifications or app notification once the traveller has dropped off the item at Grabean’s office or handed the item to the courier service. Your item is ready for collection when the status of the request displays “Pending receive” (Collect at Grabean office).
For self-collection requests at Grabean’s office, Grabean will release the payment to the traveller if the item remains uncollected for 7 days after the traveller has handed the items to Grabean’s office.
For courier service, you can check your parcel delivery status at “My Request” with tracking number. Grabean will not attend to any disputes after 7-days upon receiving of parcel, as the payment has been released.